FAQs & Processing Time

How long does it take to receive my order?

All tumblers are handmade to order. Processing time is 2–3 weeks, but many ship sooner depending on workload.

How do I submit my custom design?

A red order form is located under the product photos on custom listings. Be sure to complete it before checkout.

Can I cancel or return my order?

Because each item is custom made, all sales are final. No returns, cancellations, or exchanges are accepted.

Do you offer discounts for bulk orders?

Yes! Orders of 10 or more tumblers receive 10% off automatically.

How do I care for my tumbler?

Hand wash only. Do not microwave or dishwasher. Avoid soaking or extreme heat to maintain its finish.